Terms & Conditions.
Clarity Creates Trust.

(1) These General Terms and Conditions (GTC) apply to all contracts between

(hereinafter "Contractor") and its clients (hereinafter "Client").

(2) Deviating conditions of the Client shall not apply unless the Contractor expressly agrees to their validity in writing.

(1) The Contractor provides services in the following areas:

• Analysis and optimization of Google Business Profiles
• Support with the review and reporting of unlawful reviews
• Reputation management and strategic review building
• Provision of NFC/QR solutions for review generation
• Consulting in the area of digital visibility and conversion optimization
• Creation, management and optimization of online advertising campaigns

(2) The specific scope of services is determined by the respective offer.

(3) The Contractor does not owe any specific commercial success, in particular no guarantee for:

• Removal of individual reviews
• Improvement of review averages
• Revenue increases
• Leads or conversion rates

(1) The Contractor does not provide legal services within the meaning of the German Legal Services Act (RDG).

(2) Support with the removal of reviews is provided exclusively through:

• Technical and content-based analysis
• Structured reporting to platforms
• Communication within the framework of platform guidelines

(3) No legal review or representation is provided.

(1) The Client shall provide all necessary information, content, and access in a timely manner.

(2) Delays caused by lack of cooperation shall not be attributable to the Contractor.

(3) The Client is responsible for the accuracy of the content provided.

(1) Remuneration is based on individual agreement, in particular:

• Success-based remuneration (e.g. per removed review)
• Flat fees
• Monthly service charges
• Setup fees

(2) All prices are exclusive of statutory value-added tax.

(3) Invoices are, unless otherwise agreed, due immediately without deduction.

(1) The Contractor supports the identification and reporting of potentially inadmissible reviews.

(2) Actual removal is solely at the discretion of the respective platform.

(3) Platforms may republish or restore reviews.

(4) No guarantee for permanent deletion is assumed.

(1) The Contractor provides services in the area of creation, setup, and optimization of advertising campaigns via Google Ads.

(2) The advertising budget is determined by the Client and billed by the platform provider (e.g. Google).

(3) The advertising account remains the property of the Client.

(4) The Contractor only receives access to carry out the agreed services.

(5) The Contractor is not liable for:

• Commercial results
• Inefficient advertising expenditure
• Campaign performance
• Suspensions by platforms

(6) The implementation and legal admissibility of tracking measures (e.g. cookies, conversion tracking) is the responsibility of the Client.

(1) The Contractor provides physical or digital solutions that direct customers to submit reviews.

(2) The Client is responsible for:

• Lawful use
• Compliance with platform guidelines

(3) No guarantee for specific review quantities is assumed.

(1) The Contractor is only liable for intent and gross negligence.

(2) Liability for indirect damages, in particular lost profits, is excluded.

(3) The Contractor assumes no liability for decisions and actions taken by platforms.

(1) Contracts for ongoing services are, unless otherwise agreed, concluded for an indefinite period.

(2) The notice period is 14 days to the end of the month.

(3) Services already rendered shall be remunerated regardless of success.

(1) The law of the Federal Republic of Germany applies.

(2) The place of jurisdiction is, to the extent permissible, the registered office of the Contractor.

(3) Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.